Our Warranty

At Pensacola A/C & Auto, we’ve built a reputation for setting the gold standard in auto repair across the Gulf Coast!

Rooted in integrity, quality craftsmanship, and unmatched customer care. From the very beginning, our mission has been to raise the bar for what drivers in Pensacola can expect from their neighborhood repair shop. That means more than just fixing cars—it means doing right by every customer who trusts us with their vehicle.


We don’t just talk about quality—we back it up. That’s why we proudly offer one of the strongest warranties in the region. When you choose Pensacola A/C & Auto, you’re not only getting expert repairs at a fair price—you’re getting peace of mind that the work we do is made to last:


Pensacola A/C & Auto 5yr/50k Parts & Labor Warranty:

We take pride in the quality of our workmanship and the integrity of our service. We are committed to delivering dependable auto repairs at a fair price, and we back that commitment with one of the best warranties in the Pensacola area: 5 years or 50,000 miles, whichever comes first, on most parts and labor. In comparison, most shops only stand behind their repairs for 12-24 months. Our 5-year / 50,000-mile warranty covers most Pensacola A/C & Auto repairs. We use high-quality new or remanufactured parts installed by experienced, career technicians, and we stand behind the work we do. If a covered component we replaced fails within the warranty period, we'll make it right—no cost to you for the covered repair.


This warranty includes nationwide coverage, with service available at participating repair facilities. Participating locations are determined at the discretion of Pensacola A/C & Auto, and we'll assist you in locating and coordinating with an approved facility if you are out of the area.


What's Not Covered

While we aim to cover as much as possible, the following are not included in the 5-year / 50,000-mile warranty:

  • Wear-and-tear or maintenance items such as brake pads, belts, wiper blades, and tires
  • Customer-supplied parts
  • Used engines, used transmissions
  • Fluids, filters, and other routine maintenance items beyond their recommended service intervals
  • Repairs impacted by accidents, neglect, misuse, off-road use, or unauthorized modifications


If there's ever a question about your coverage, we'll walk you through it before we begin repairs.


Additional Terms

  • This warranty applies only to the original customer and vehicle listed on the repair order.
  • It is not transferable if the vehicle is sold or changes ownership.
  • Fleet vehicles are covered by a separate 2-year / 24,000-mile warranty unless otherwise stated in a fleet service agreement.
  • This warranty does not replace or extend any manufacturer warranties on individual parts.
  • Subcontracted Work: Depending on the nature of the service requested, some work may be subcontracted to a trusted third-party vendor. If so, this will be clearly indicated on your Work Order. Examples may include services like alignments, windshield installations, or specialized programming. Please note that any subcontracted work is not covered under Pensacola A/C & Auto's 5-year / 50,000-mile warranty but may be covered under the subcontractor's terms—please ask for details.


The warranty will be voided if any of the following conditions apply:

  • Overheating occurs
  • There is a lack of lubrication.
  • The vehicle is used off-road.
  • There is evidence of misuse, negligence, or abuse.
  • Unauthorized modifications are made to the work we've performed.
  • It's also important to keep up with regularly scheduled maintenance and service as recommended by Pensacola A/C & Auto. Failure to follow suggested service intervals may void warranty coverage.


Pensacola A/C & Auto reserves the right to void warranty coverage if there is evidence of improper use or if unrelated repairs have affected the original repair.


We believe in earning and keeping your trust, and that starts with standing behind the work we do. If you have any questions about your warranty coverage, give us a call or stop by. We're always here to help.


Please take note of the following:


Payment and Storage: All charges for services and repairs are due and payable upon the delivery of the vehicle or within five (5) days after you have received notice of the service and/or repair completion. Should your vehicle not be picked up within five (5) days after such notice is provided, a storage fee of $25.00 per day will be incurred. Unpaid charges for service and repairs that remain unpaid for thirty (30) days after the payment request may lead to Pensacola A/C & Auto referring these charges to a collection agency or attorney. In such cases, you will be responsible for our reasonable attorney's fees. We may also initiate the process to place a mechanics lien on the vehicle.


Lien Authorization: By signing the Work Order, you grant Pensacola A/C & Auto the authority to place a lien on your vehicle for all charges related to repairs, including labor and parts, storage, and towing. This lien will be enforced in accordance with Title XL Chapter 713 (Articles 713.585) and any other legal remedies. Pensacola A/C & Auto is also authorized to sell your vehicle at public auction after providing a written notice of sixty (60) days to the legal owner in cases where payment for services is outstanding.

 

We value transparency in our interactions, and these terms are in place to protect both our customers and our business. If you have any questions or require further clarification, please don't hesitate to reach out to us. Your understanding and cooperation are greatly appreciated.